COMMUNICATION WORKSHOPS
Communicating with Tact, Diplomacy, and Professionalism
Tact, diplomacy, and professionalism add up to common courtesy, the ability to see yourself as others see you, and being able to look at situations through the eyes of others. These three concepts drive the effective practices that we learn and role-plays in this workshop.
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1 Day Program
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Explain to others the benefits of communicating with tact, diplomacy, and professionalism.
Understand the impact of your non-verbal communications.
Improve as a listener.
Employ the power of appreciation.
Avoid communication “minefields.”
Offer constructive criticism more effectively — “criticize with grace.”
Disagree with diplomacy.
Harness your emotional intelligence.
Winning Presentation Skills
We will cover extemporaneous and impromptu presentations, persuasion, stage fright, and organization. The course will help you build rapport, present information in an organized way, support claims, and speak with confidence. You will be introduced to practical advice that will improve not only the content of your presentations but also your delivery.
Each participant will give several presentations, including an impromptu presentation, and will be coached by the instructor.
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2 Day Program
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Plan presentations quickly and effectively.
Analyze your audience and “speaking site”—or virtual venue.
Describe the structural components of a presentation.
Recognize the characteristics of a good presentation.
Determine the appropriate use of audio and visual aids.
Identify your personal strengths and weaknesses as a presenter.
Apply techniques for managing nervousness.
Demonstrate confidence in making a presentation.
Apply effective strategies to persuade others.
Advanced Business Writing
As E.B. White said, the only way to learn how to write is by doing it. And so we will! Each participant will write and edit 8 documents, leading up to a persuasive memo to “graduate” from the workshop. Optional individual coaching during lunch or after the workshop will be available at no extra cost.
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2 Day Program
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Achieve the desired results through your writing.
Project a favorable image of you and your organization when you write.
Save time for you and your readers.
Use four pre-writing techniques to break through writer's block.
Explain and follow the "P-O-W-E-R" writing process to complete a writing project quickly and efficiently.
Apply 10 easy-to-remember rules to increase the clarity of your writing and decrease confusion and mixed messages.
Avoid embarrassing mistakes by identifying and correcting the 10 most common errors in grammar, punctuation, and usage.
Write persuasive requests and proposals.
Becoming a Better Communicator
As George Bernard Shaw said, “The biggest problem with communications is the illusion that it has taken place.” In this workshop we focus on the three C’s of workplace communication: Clear, Connect, and Care. Using participant examples and proven principles, we will refresh our communications skills and practice them.
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1 Day Program
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Identify how they can increase the levels of collaboration and mutual support among team members, co-workers, and managers
Enhance your communication effectiveness in email, IM-ing, and on the telephone
Identify how to express their ideas in ways that gain the attention, support and respect of others
Learn how to “disagree with diplomacy”
Identify how to quickly “fit in” with any group of people
Identify how to make an unforgettable, positive first impression on anyone